Question 1

How do I pay my weekly contribution?

Accepted Answer

Open Contributions in your dashboard, copy the Interac email Tontine2012@gmail.com and your unique payment reference, send the payment in Interac with that reference in the note, then return and upload your payment screenshot.

Question 2

Why does my payment still say pending?

Accepted Answer

Uploading a screenshot moves your week to Pending Admin Verification. An organizer must open your screenshot and cross-check the real transaction in Interac before it is marked Verified / Paid.

Question 3

My proof was rejected. What now?

Accepted Answer

Open the contribution to see the reason and the organizer's note — common reasons are an unclear screenshot, the wrong amount, the wrong recipient or the wrong week reference. Upload a new screenshot that matches the reference and amount.

Question 4

Why do I need to upload my driver's license?

Accepted Answer

Circles involve real money between members, so every participant completes a one-time identity review: a profile photo plus the front and back of a driver's license. Documents are stored privately and only you and authorised admins can view them.

Question 5

I already received my payout. Do I still contribute?

Accepted Answer

Yes. Receiving your payout early does not end your commitment — you continue your weekly contributions until the circle completes. Your dashboard shows your remaining commitment.

Question 6

Does ROTNAD charge anything?

Accepted Answer

No. ROTNAD is 100% free to use: no subscriptions, no hidden platform charges, and the platform fee is always $0.00. All amounts are in CAD.